Is popularity of training programs reflected in performance improvements? A case of Mexican public financial institution

Autores/as

  • Mayra Alcázar Facultad de Negocios, Universidad La Salle México, Ciudad de México, México
  • Martin Flegl Facultad de Negocios, Universidad La Salle, México http://orcid.org/0000-0002-9944-8475

Palabras clave:

Analytical Hierarchy Process, Communication skills, Performance improvements, Redaction skills, Training evaluation, Talent management

Resumen

Nowadays, talent management is crucial for organizations to remain competitive and successful. Organizations must pay higher attention to a training of their employees to attract highly skilled talents. However, due to high costs of training programs, organizations need to control and demonstrate their added value. In this case, it is very important to understand employees’ characteristics to create adequate training program systems. In this article, we analyze employees’ preferences over training programs in a Mexican public financial institution. Further, we seek to discover whether training program popularity is reflected in improvements of employees’ competences. The results indicate that female training policies should be linked more to soft skills training, whereas training policies for males should be linked more to hard skills. Results also indicate that there is no relationship between training course preferences and employees’ performance and the effect is near to zero or negative.

Descargas

Los datos de descargas todavía no están disponibles.

Citas

Aguinis H. and Kraiger K. (2009) ‘Benefits of Training and Development for Individuals and Teams, Organizations, and Society’, Annual Review of Psychology. Vol. 60, pp. 451–74.

Al Ariss, A., Wayne, F. C. and Paauwe, J. (2014) ‘Talent management: Current theories and future research directions’, Journal of World Business, Vol. 49, No. 2, pp. 173-179. https://doi.org/10.1016/j.jwb.2013.11.001

Alles, M. (2002) Desempeño por competencias; Evaluación de 360°. Buenos Aires: Granica.

Broom, C. (2010) ‘Entice, engage, endure: adapting evidence-based retention strategies to a new generation of nurses’, Journal of Healthcare Leadership, Vol. 2, pp. 49-60. https://doi.org/10.2147/JHL.S7914

Caplan P., Crawford M., Shibley J. and Rochardson J. (1997) Gender Differences in Human Cognition. New York: Oxford University Press.

Chiang, C.-F. and Jang, S. (2008) ‘An expectancy theory model for hotel employee motivation’, International Journal of Hospitality Management, Vol. 27, No. 2, pp. 313-322. https://doi.org/10.1016/j.ijhm.2007.07.017

Cidral, W.A., Oliveira, T., Di Felice, M. and Aparicio, M. (2018) ‘E-learning success determinants: Brazilian empirical study’, Computers & Education, Vol. 122, pp. 273-290. https://doi.org/10.1016/j.compedu.2017.12.001

Collings, D.G. and Mellahi, K. (2009) ‘Strategic talent management: A review and research agenda’, Human Resource Management Review, Vol. 19, No. 4, pp. 304-313. https://doi.org/10.1016/j.hrmr.2009.04.001

Drucker, P.F. (2011) The age of discontinuity: Guidelines to our changing society. New York: Harper & Row.

Edgar, F. and Geare. A. (2005) ‘HRM Practice and Employee Attitudes: Different Measures - Different Results’, Personnel Review, Vol. 34, No. 5, pp. 534-549. http://dx.doi.org/10.1108/00483480510612503

Egri, C.P. and Ralston, D.A. (2004) ‘Generation cohorts and personal values: A comparison of China and the United States’, Organization Science, Vol. 15, No. 2, pp. 210-220.

Evans, D.P. (2014) ‘Aspiring to Leadership… A Woman's World?’, Procedia - Social and Behavioral Sciences, Vol. 148, pp. 543-550. https://doi.org/10.1016/j.sbspro.2014.07.077

Fajčíková A., Urbancová H. and Kučírková L. (2018) ‘Decisive factors of talent management implementation in Czech Organisations’, Journal on Efficiency and Responsibility in Education and Science, vol. 11, pp. 9-15.

Farjad S. (2012) ‘The Evaluation Effectiveness of training courses in University by Kirkpatrick Model (case study: Islamshahr university)’, Procedia - Social and Behavioral Sciences, vol. 46, pp. 2837-2841.

Farndale, E., Pai, A., Sparrow, P. and Scullion, H. (2014) ‘Balancing individual and organizational goals in global talent management: A mutual-benefits perspective’, Journal of World Business, Vol. 49, No. 2, pp. 204-214. https://doi.org/10.1016/j.jwb.2013.11.004

Festing, M. and Schäfer, L. (2014) ‘Generational challenges to talent management: A framework for talent retention based on the psychological-contract perspective’, Journal of World Business, Vol. 49, No. 2, pp. 262-271. https://doi.org/10.1016/j.jwb.2013.11.010

Fischer, F.M. (2010) The Application of the Controllability Principle and Managers’ Responses; A Role Theory Perspective. Heidelberg: Gabler.

Gibbs M., Merchant K., Van der Stede W., Vargus M. (2003) ‘Determinants and Effects of Subjectivity in Incentives’, The Accounting Review, vol. 79, pp. 409-436.

Goldstein IL and Ford JK. (2002) Training in Organizations, Belmont, CA: Wadsworth.

González-Gómez, F., Guardiola, J., Rodríguez, Ó.M. and Montero Alonso, M.Á. (2012) ‘Gender differences in e-learning satisfaction’, Computers & Education, Vol. 58, No. 1, pp. 283-290. https://doi.org/10.1016/j.compedu.2011.08.017

Gursoy, D., Chi, C.G. and Karadag, E. (2013) ‘Generational differences in work values and attitudes among frontline and service contact employees’, International Journal of Hospitality Management, Vol. 32, pp. 40-48. https://doi.org/10.1016/j.ijhm.2012.04.002

Hayes, J.B., Parks, C., McNeilly, S., and Johnson, P. (2018) ‘Boomers to Millennials: Generational Stereotypes at Work in Academic Librarianship’, The Journal of Academic Librarianship, Vol. 44, No. 6, pp. 845-853. https://doi.org/10.1016/j.acalib.2018.09.011

Helyer, R. and Lee, D. (2014) ‘The role of work experience in the future employability of higher education graduates’, Higher Education Quarterly, Vol. 68, No. 3, pp. 348-372. https://doi.org/10.1111/hequ.12055

Huq, A. and Gilbert, D.H. (2013) ‘Enhancing graduate employability through work‐based learning in social entrepreneurship’, Education + Training, Vol. 55, No. 6, pp. 550-572.

Huselid, M.A., Beatty, R.W. and Becker, B.E. (2005) ‘A players’ or A positions? The strategic logic of workforce management’, Harvard Business Review, December, pp. 110-117.

Joyce, W.F. and Slocum, J.W. (2012) ‘Top management talent, strategic capabilities, and firm performance’, Organizational Dynamics, Vol. 41, No. 3, pp. 183-193. https://doi.org/10.1016/j.orgdyn.2012.03.001

King, C., Murillo, E. and Lee, H. (2017) ‘The effects of generational work values on employee brand attitude and behavior: A multi-group analysis’, International Journal of Hospitality Management, Vol. 66, pp. 90-105. https://doi.org/10.1016/j.ijhm.2017.07.006

Lewis, R.E. and Heckman, R.J. (2006) ‘Talent management: A critical review’, Human Resource Management Review, Vol. 16, No. 2, pp. 139-154. https://doi.org/10.1016/j.hrmr.2006.03.001

Lyons, S., Duxbury, L. and Higgins, C. (2005) ‘Are Gender Differences in Basic Human Values a Generational Phenomenon?’, Sex Roles, Vol. 53, No. 9-10, pp. 763-778. http://dx.doi.org/10.1007/s11199-005-7740-4

McCracken, M., Currie, D. and Harrison, J. (2016) ‘Understanding graduate recruitment, development and retention for the enhancement of talent management: sharpening ‘the edge’ of graduate talent’, The International Journal of Human Resource Management, Vol. 27, No. 22, pp. 2727-2752. https://doi.org/10.1080/09585192.2015.1102159

Mpofu M. and Hlatywayo C. (2015) ‘Training and development as a tool for improving basic service delivery; the case of a selected municipality’, Journal of Economics, Finance and Administrative Science, vol. 20, pp. 133-136.

Myers, K.K., and Sadaghiani, K. (2010) ‘Millennials in the workplace: A communication perspective on Millennials’ organizational relationships and performance’, Journal of Business and Psychology, Vol. 25, No. 2, pp. 225-238. http://dx.doi.org/10.1007/s10869-010-9172-7

Neber, H. (2004) ‘Teacher Nomination for an Enrichment Program as an Example of Talent Search in College Prep Courses’, Psychologie in Erziehung und Unterricht, Vol. 51, No. 1, pp. 24-39.

Ngai, S.S., Cheung, C. and Yuan, R. (2016) ‘Effects of vocational training on unemployed youths' work motivation and work engagement: Mediating roles of training adequacy and self-actualization’, Children and Youth Services Review, Vol. 63, pp. 93-100. http://dx.doi.org/10.1016/j.childyouth.2016.02.020

Place, K.R. and Vardeman-Winter, J. (2018) ‘Where are the women? An examination of research on women and leadership in public relations’, Public Relations Review, Vol. 44, No. 1, pp. 165-173. https://doi.org/10.1016/j.pubrev.2017.10.005

Saaty, T.L. (1977) ‘A Scaling Method for Priorities in Hierarchical Structures’, Journal of Mathematical Psychology, Vol. 15, No. 3, pp. 234-281. http://dx.doi.org/10.1016/0022-2496(77)90033-5

Saaty, T.L. (1980) The Analytic Hierarchy Process. McGraw-Hill, New York.

Smith, S.D., and Galbraith, Q. (2012) ‘Motivating Millennials: Improving Practices in Recruiting, Retaining, and Motivating Younger Library Staff’, The Journal of Academic Librarianship, Vol. 38, No. 3, pp. 135-144. https://doi.org/10.1016/j.acalib.2012.02.008

Swailes, S. and Blackburn, M. (2016) ‘Employee reactions to talent pool membership’, Employee Relations, Vol. 38, No. 1, pp. 112-128. https://doi.org/10.1108/ER-02-2015-0030

Turner P. and Kalman D. (2015) ‘Make your people before making your products: How to maximize the potential of an inclusive workforce’, Human Resource Management International Digest, vol. 23, no. 1, pp. 28-31.

Wellins, R.S., Smith, A.U. and Erker S. (2009) Nine Best Practices for Effective Talent Management, Development Dimensions International, Global Talent Management, DDI [online], Available: www.ddiworld.com/DDI/media/white-papers/ninebestpracticetalentmanagement_wp_ddi.pdf?ext=.pdf [2 May 2019].

Descargas

Publicado

2019-09-17

Cómo citar

Alcázar, M., & Flegl, M. (2019). Is popularity of training programs reflected in performance improvements? A case of Mexican public financial institution. Revista Latinoamericana De Investigación Social, 2(2), 24–41. Recuperado a partir de https://revistasinvestigacion.lasalle.mx/index.php/relais/article/view/1871

Número

Sección

Artículo de investigación

Artículos similares

1 2 3 4 > >> 

También puede Iniciar una búsqueda de similitud avanzada para este artículo.